Meet Our Ormond Beach Family Vet Team
We’re Ormond Beach’s most experienced veterinary team
Meet our Ormond Beach vets and hospital staff.
Click each photo to learn more about our team.
Dr. Jannette Pagan
Dr. Sara Elizabeth
Debi H.
Jill S.
Kasey M.
Rikki
Jaclyn M.
Ayla Lee B.
Dr. Jannette Pagan
Ormond Beach Family Vet is excited to welcome Dr. Jannette Pagan to our team! With over 15 years of experience, Dr. Pagan is passionate about preventive care, dentistry, and internal medicine. She loves building relationships with pets and their families to ensure every furry friend stays happy and healthy.
Dr. Sara Elizabeth
Hello, my name is Dr. Sara Elizabeth Bish. I’m a fresh graduate from Royal Veterinary College in London, and I am excited to start my next adventure at Ormond Beach! My passion in veterinary medicine comes from my love of problem solving, teaching, and connecting with my clients. My ability to use these skills and adapt them to help animals is something I take great pride in. I enjoy the detective work that goes into solving all cases, especially those relating to neurology, internal medicine, and animal behavior.
I have lived all over the United States, from Arizona, to New York, finally settling down in Florida with my husband and our silly cat Buddy. In my past-time, I am an artist who loves working with colored pencil, charcoal, and pastels.
Debi H.
My passion for animals came when I was a little girl. I was always trying to help, keep, and save whatever animal I could, but what stands out the most for me is how an animal’s love is unconditional and they bring so much joy and happiness to so many people. I have 2 years of college and have been a stay-at-home Mom for 25 years, which is an education in itself. I chose to work in this field because it is what I love. It was the only choice in my life that made sense. I also love yoga, crafts, and going to the beach. I belong to a great church and love to volunteer and go on mission trips. I have 3 grown daughters who all have a passion for animals as well. One daughter became a veterinarian because of the passion we all shared.
Jill S.
I’ve always loved animals and grew up all my life with many different ones, including squirrels, horses, ducks, cats, dogs, and fish. The only one I have now though is a spoiled rotten cat named Dominique who probably doesn’t know that’s his name because we call him boogie. After moving to Florida and getting settled I began job searching and a friend, now a co-worker said that their Vets office was hiring. Since I love animals I applied and started working here in June 2019 and I am enjoying it very much. I love to spend time with my husband and friends, boating, hiking, swimming, going to the beach, or just hanging out. I love going back home to Georgia to spend time with my kids and grandkids and other family. I also love photography, mostly nature, and animals. I enjoy going to local festivals and events.
Kasey M.
How long have you been in the industry? 10 yrs
What do you pride yourself in when it comes to veterinary medicine and/or taking care of your patients?
To provide great customer service and quality care for the pets.
What do you like to do in your free time? Spend time with my husband and daughter , we like to go to Disney on the weekends whenever we can. Along with spending time at home with all our furry/ non-furry pets!
Rikki
Rikki has been dedicated to veterinary medicine since 2011, when she began her career as a kennel technician. Her passion for animal care led her to further her education, and in 2017, she earned her Associate of Science Degree in Veterinary Technology from St. Petersburg College. With a strong background as a surgical technician—especially in dentistry—Rikki takes great pride in providing high-quality care to every patient.
In 2020, she stepped into the role of Practice Manager, bringing leadership and expertise to her team. She joined Ormond Beach Family Vet in the summer of 2024 and is excited to continue making a positive impact on pets and their families.
Outside of work, Rikki enjoys spending time on her farm with her spouse and daughter. She loves the outdoors, whether it’s boating, horseback riding, or relaxing at the beach.
Jaclyn M.
Jaclyn brings over nine years of experience as a veterinary assistant and is a graduate of Manor College. She is committed to expanding her knowledge in veterinary medicine to better support both clients and patients. Her focus includes educating pet owners on husbandry, animal care, and medical needs to help improve the overall quality of life for animals.
Outside of work, Jaclyn enjoys spending time in nature—walking on the beach, hiking, and swimming. At home, she cares for two cats and a small colony of hermit crabs.
Ayla Lee B.
With nearly 12 years in the veterinary field, Ayla Lee Bernard brings both expertise and heart to her role as Lead Veterinary Technician at Ormond Beach Family Vet. A proud graduate of the University of Central Florida, Ayla is passionate about empowering pet owners through education—especially when it comes to preventative care that helps pets live longer, healthier lives.
Outside the clinic, you’ll find Ayla soaking up the outdoors with her beloved fur babies or making unforgettable memories with the people she holds dear. Her dedication to animals and the families who love them shines through in everything she does.
Heather
Heather began her journey in veterinary medicine in 2018 as a kennel assistant and quickly discovered her passion for animal care. Eager to expand her knowledge and skills, she transitioned into the role of Veterinary Technician in 2019. Heather takes great pride in delivering excellent customer service and providing compassionate, high-quality care to every pet she meets. Outside of work, she enjoys fishing both offshore and on the lake, exploring Florida springs, visiting Disney, and going on spontaneous road trips.
Veterinary Philosophy
We work hard to be Ormond Beach’s leading animal care provider. That means outfitting our hospital with cutting-edge technology and hiring smart, caring people to bring the furry members of your family the best care possible. Our staff takes great pride in the amazing care we provide to your pets. We are well-versed in performing surgery, pet dental, and other common animal procedures in Ormond Beach. Our veterinarians are trained to handle the most stressful situations.
Local, loving care for your dog or cat in Ormond Beach.
“These people not only care about your pet but they care about you as well. I love Ormond Beach Family Vet so much!”
—Brandi L.
Kasey
Practice Manager
How long have you been in the industry? 10 yrs
What do you pride yourself in when it comes to veterinary medicine and/or taking care of your patients?
To provide great customer service and quality care for the pets.
What do you like to do in your free time? Spend time with my husband and daughter , we like to go to Disney on the weekends whenever we can. Along with spending time at home with all our furry/ non-furry pets!
Dr. Sara Elizabeth
Veterinarian
Ayla Lee Bernard
Lead Veterinary Technician
With nearly 12 years in the veterinary field, Ayla Lee Bernard brings both expertise and heart to her role as Lead Veterinary Technician at Ormond Beach Family Vet. A proud graduate of the University of Central Florida, Ayla is passionate about empowering pet owners through education—especially when it comes to preventative care that helps pets live longer, healthier lives.
Outside the clinic, you’ll find Ayla soaking up the outdoors with her beloved fur babies or making unforgettable memories with the people she holds dear. Her dedication to animals and the families who love them shines through in everything she does.
Heather
Veterinary Technician
Heather began her journey in veterinary medicine in 2018 as a kennel assistant and quickly discovered her passion for animal care. Eager to expand her knowledge and skills, she transitioned into the role of Veterinary Technician in 2019. Heather takes great pride in delivering excellent customer service and providing compassionate, high-quality care to every pet she meets. Outside of work, she enjoys fishing both offshore and on the lake, exploring Florida springs, visiting Disney, and going on spontaneous road trips.
Rikki
Licensed Technician
Rikki has been dedicated to veterinary medicine since 2011, when she began her career as a kennel technician. Her passion for animal care led her to further her education, and in 2017, she earned her Associate of Science Degree in Veterinary Technology from St. Petersburg College. With a strong background as a surgical technician—especially in dentistry—Rikki takes great pride in providing high-quality care to every patient.
In 2020, she stepped into the role of Practice Manager, bringing leadership and expertise to her team. She joined Ormond Beach Family Vet in the summer of 2024 and is excited to continue making a positive impact on pets and their families.
Outside of work, Rikki enjoys spending time on her farm with her spouse and daughter. She loves the outdoors, whether it’s boating, horseback riding, or relaxing at the beach.
Jaclyn Machado
Veterinary Assistant
Jaclyn brings over nine years of experience as a veterinary assistant and is a graduate of Manor College. She is committed to expanding her knowledge in veterinary medicine to better support both clients and patients. Her focus includes educating pet owners on husbandry, animal care, and medical needs to help improve the overall quality of life for animals.
Outside of work, Jaclyn enjoys spending time in nature—walking on the beach, hiking, and swimming. At home, she cares for two cats and a small colony of hermit crabs.
Dr. Jannette Pagan
Veterinarian
Ormond Beach Family Vet is excited to welcome Dr. Jannette Pagan to our team! With over 15 years of experience, Dr. Pagan is passionate about preventive care, dentistry, and internal medicine. She loves building relationships with pets and their families to ensure every furry friend stays happy and healthy.
Matthew
Veterinary Technician
Michelle
Receptionist
I’m a lifelong animal lover of all kinds. I’ve had the pleasure of owning horses, pygmy fainting goats, and many dogs & cats over my years. I love to do anything outdoors & on or near the water, including kayaking, hiking, camping, and biking.
Jill S.
Customer Service Representative
I’ve always loved animals and grew up all my life with many different ones, including squirrels, horses, ducks, cats, dogs, and fish. The only one I have now though is a spoiled rotten cat named Dominique who probably doesn’t know that’s his name because we call him boogie. After moving to Florida and getting settled I began job searching and a friend, now a co-worker said that their Vets office was hiring. Since I love animals I applied and started working here in June 2019 and I am enjoying it very much. I love to spend time with my husband and friends, boating, hiking, swimming, going to the beach, or just hanging out. I love going back home to Georgia to spend time with my kids and grandkids and other family. I also love photography, mostly nature, and animals. I enjoy going to local festivals and events.
Kate
Veterinary Technician
I have loved and cared for animals for as long as I can remember. I was fortunate enough to grow up in a home filled with countless pets as well as eventually purchasing my very own horse after horseback riding for many years. I graduated from high school in Long Island, New York, and immediately began starting working at a veterinary clinic as an assistant. Upon beginning my move to Florida, I began my online studies to become a certified veterinary technician through Penn Foster College. My love for animals and interest in medicine is what drew me to the veterinary industry. I enjoy bringing my miniature Dachshund, Winslow, for walks on the beach as well as caring for my horse and going trail riding with my friends. Being that we are so close to the intracoastal, I also enjoy going out on the boat and fishing.
Debi H.
Veterinary Assistant
My passion for animals came when I was a little girl. I was always trying to help, keep, and save whatever animal I could, but what stands out the most for me is how an animal’s love is unconditional and they bring so much joy and happiness to so many people. I have 2 years of college and have been a stay-at-home Mom for 25 years, which is an education in itself. I chose to work in this field because it is what I love. It was the only choice in my life that made sense. I also love yoga, crafts, and going to the beach. I belong to a great church and love to volunteer and go on mission trips. I have 3 grown daughters who all have a passion for animals as well. One daughter became a veterinarian because of the passion we all shared.
Josh K.
Veterinary Assistant
Animals have always played a large part in my life and there are so many things we can learn from them from radical love to empathy to mindfulness. I wanted a job that I was fully passionate about that would allow me to push myself every day to do the best I can do for my patients, clients, and team. I aim to help provide the best client education and resources possible to owners to aid them in making educated decisions for their pets’ well-being. In my free time, I enjoy live music, thrifting, camping, and hiking. I am the proud parent of a 6-year-old Staffordshire Bull Terrier mix named Squirrel (who sometimes you can meet at the front desk!)
Debi H.
Veterinary Assistant
My passion for animals came when I was a little girl. I was always trying to help, keep, save whatever animal I could, but what stands out the most for me is how an animal’s love is unconditional and they bring so much joy and happiness to so many people. I have 2 years of college and have been a stay-at-home Mom for 25 years, which is an education in itself. I chose to work in this field because it is what I love. It was the only choice in my life that made sense. I also love yoga, crafts, and going to the beach. I belong to a great church and love to volunteer and go on mission trips. I have 3 grown daughters who all have a passion for animals as well. One daughter became a veterinarian because of the passion we all shared.
Chrystal M.
Registered Veterinary Technician
I love cats, especially the spicy ones. My goal is to improve the lives of animals and strengthen their bond with their owners In my free time, I enjoy playing D&D, crochet, and reading. I also enjoy tubing the river with my friends.